Newcastle Supported Housing Service
Office: Good Space, Floor 2, Commercial Union House, Pilgrim Street, NE1 6QE
Telephone: (0300) 323 0083
What you can expect from us:
The aim of this service is to support people who have mental health needs and are in need of a place to live, to move into temporary housing for a period of up to two years and be supported there. This support will be to enable each person to develop all the necessary skills, understanding and links with other agencies to be able to live independently in their own home as part of their local community.
MHM provides this service in partnership with three housing associations who supply the properties used for this service, providing support to people in 19 self contained flats across Newcastle. In some of the buildings there is a shared main entrance, hallway and stairs but each individual has their own lockable front door which no-one else can get into. Each of these flats is fully furnished, equipped and decorated by MHM. This includes crockery and cutlery as well as pans for cooking.
Every person who is accepted onto this service is allocated a key-worker from our team of dedicated and fully trained support staff. This key-worker will hold one to one meetings with each service user regularly, at least once a week according to need. In these times they will work together to develop a support plan that will help the person being supported achieve the aim set out above. They will be able to live in their own home either without the need for support or knowing for themselves where to get that support from.
The support provided will help each service user to identify areas of their lives where they have experienced problems in the past. These problems may have led to them losing housing they used to have and feeling now that they would not be able to cope with that responsibility again. We will enable them to deal with all these issues and develop a strong self –confidence that they can achieve a positive future in their own home.
As well as a dedicated key-worker service users will receive support from the whole team as needed. They will also be supported to establish links with other support groups and community organisations which they can be part of to both receive and give support.
Support staff will work with each service user throughout their stay with us to help them make applications for re-housing into longer term housing. Each person will be helped to prepare for the day when they will move into a new home where they can be fully part of their local community.
How to access the service:
All referrals must be made via the Gateway system. The Single Gateway Co-ordinator liaises between local support agencies to identify accommodation and a tailored suitable support package to people who would otherwise struggle to maintain their own tenancy.
If you are a professional and want to make a referral on someone’s behalf, you can contact the Single Gateway Co-ordinator on 0191 4332643.
Alternatively, please contact your social worker, CPN, drug & alcohol worker, or other support worker to discuss your options, and they can make a referral on your behalf. The Newcastle Housing Advice Centre (email@example.com or 0191 277 1711) can support Gateway referrals by helping to complete the form.
(If you are intending to use the contact form below, please be aware that the emails are not monitored every day and will only be read at regular intervals throughout the week
If you require emotional support or immediate assistance please contact our helpline. You can find the numbers here.)
Click the links below to read about how Newcastle & Gateshead Supported Housing Service has helped its service users.
- 81 year old man referred to Newcastle & Gateshead Supported Housing Service on discharge from hospital
Gateshead Out of Hours Service is a social and community centre-based service for people with mental health needs. Click the link to read more information about the Gateshead Out of Hours Service.