Fairfield House, Residential Care Service

Telephone: (0191) 273 4614

Fairfield House Service UserFairfield House is a residential care service for people with mental health needs that provides a safe and supportive environment where people can progress with their recovery and develop the skills that they need to live independently.

Staffed 24 hours a day seven days a week, Fairfield House provides care and support services to eleven people, male and female, who are aged 18 years and over.

The service is registered with the Care Quality Commission (CQC), who regulates and inspects the quality and safety of the service.

Fairfield House is located in a residential area in the suburbs of Newcastle. There are extensive local community facilities within close proximity and excellent public transport links. The distance to Newcastle city centre is approximately 1.5 miles.

Living at Fairfield House you will have a licence agreement with MHM. You will have your own room and access to all of the communal areas, garden and grounds.

Our skilled and experienced staff team will help you to develop the confidence and skills you need to successfully manage your licence agreement and to live independently in the community. The staff team will work with you to gain practical skills such as budgeting, shopping, cooking and cleaning and will also help you to find opportunities for social activities, education, training and occupation.

You will have a key-worker from the staff team who will work with you to identify the outcomes that you wish to achieve by living at Fairfield House and to plan the care and support that you need to help you to succeed.

Some of the outcomes that people can achieve are:

  • Maximising independence
  • Improving social skills, networks and relationships
  • Improving practical skills (e.g. communication, daily living, travel, budgeting, self care, medication management)
  • Improving opportunities for employment, occupation and education
  • Improving health and well-being
  • Increasing aspirations and motivation
  • Increasing confidence, assertiveness and self-esteem
  • Increasing social inclusion and reducing isolation
  • Increasing safety and reducing risks

People can also achieve:

  • Reducing hospital admissions
  • Reducing self harm
  • Preventing suicide

We work with all of those people who are involved in your care package to provide the care and support that you need to enable you to achieve your outcomes.

As you achieve your outcomes and you become more independent the staff team will help you to find appropriate housing to enable you to successfully move on from the service.

MHM actively encourages service users to take part in their recovery and to be involved in the services that they receive. We have a monthly meeting where service users can influence the running of the service. You will be able to express your views about the service and make suggestions for improvements.

Referring to Fairfield House

This service is for people aged over 18 years old who are living in Newcastle.

People who are referred to the service must have mental health care and support needs that can be met by the service, be able to self-medicate or willing to work towards self-medicating, want to work towards being independent, and willing to live in a shared environment. To be referred to the service each person must have agreed funding in place.

Referrals to the service need to be made by a Social Worker, who we will work with to establish each person’s eligibility for the service. (The Social Worker will complete a referral form and a risk assessment.)

To make a referral, please contact Marie Patterson (Registered Manager) or David Lewis (Deputy Manager) on 0191 273 4614.

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Useful Information

Click here to read comments taken from Fairfield House’s CQC report and MHM's Service User Questionnaires
The last CQC inspection was on 18 October 2014 and the following comments are from Fairfield House’s Profile Page on the CQC website:

Summary of the inspection
People told us that they were happy with the care that had been delivered and their needs had been met.

We observed and spoke with people who said they had the opportunity for activities and outings if they wanted.

People told us they were supported by kind staff, who showed patience and gave encouragement when supporting them.

People commented how helpful and friendly staff were. Some people we spoke with commented how pleased they were with the care provided by staff at the service.

One person commented; “I’m quite happy here.” Another person said; “I am well looked after.”

People we spoke with talked well of the support provided by staff. They said they were kept informed and involved in the running of the service.

Service User Experience Quotes
The following service user quotes are taken from the service user experience questionnaire, which was carried out during April 2014.

Service users were asked what the service does well and they said:

“Make sure I’m okay, try and keep me right”;

“I think everything”;

“Look after us”;

“Care and support”;


“Essential support is done well”; and

“Give tablets on time”.

When asked what the service could do better, service users and they said:

“Nothing”; “I am very satisfied”; “They do a good job”.

Service User Exit Questionnaire Quotes
When a service user moves on from Fairfield House, an Exit Interview is completed to help us identify good practice and any areas for improvements. Here are some comments from service users moving on from our care:

“Everything was alright, key-working and service users meetings you could say what you wanted to”;

“Very happy with all of the staff team, very courteous”;

“Personal Progress Plan was really good, gave something to focus goals on”;

“Had great support from staff e.g. self-medication”;

“Had access to staff if had any problems, get support when needed”; and

“Very happy with time at the service”.

Care Quality Commission website: http://www.cqc.org.uk

Please click here to read the Fairfield House CQC Compliance Report

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