The Telephone Helpline consists of a team of highly trained and experienced support workers who use counselling skills to provide you with emotional guidance and information.

You might choose to call us if:

  • You may be feeling low, anxious or stressed and feel talking to another person might help you cope
  • You may be in extreme emotional distress and feel that there is nowhere else to turn
  • You may be caring for another person and finding it difficult to cope.

Contacting the Helpline can give you a feeling of relief, wellbeing and peace of mind. You won’t be judged and our service is confidential unless we consider that there is a risk to yourself or others.

Areas covered by the Helpline:

Coventry & Warwickshire:
0800 616171

24/7 (For SMS Texting, for signposting and information, please use: 07786202242)

Gateshead:
0800 085 1718
5pm-9am 24 hours weekends& Bank Holidays

Hartlepool:
0845 045 7110
5pm-9am 24 hours weekends& Bank Holidays

Kent & Medway:
0800 107 0160

24/7

MHM Tenants:
0800 085 1720

24/7

Middlesbrough:
0800 052 7350

6pm-6am 7 days a week

Newcastle:
0845 601 2457

6pm-6am 7 days a week

North Tyneside:
0845 601 2458

6pm-6am 7 days a week

Plymouth:
0300 330 5476

5pm – 9am weekdays and 24 hours weekends & bank holidays
(For SMS Texting, for signposting and information, please use: 07786202242)

Redcar & Cleveland:
0800 052 0658

6pm-6am 7 days a week

Stockton:
0800 052 7349

6pm-6am 7 days a week

Sunderland:
0800 013 0626

5pm-9am 24 hours weekends & Bank Holidays

Web Chat Available 24/7 in:

  • Sunderland
  • Kent & Medway
  • Coventry & Warwickshire
  • Plymouth
Click the following link for more information about our Web Chat service.