The Telephone Helpline consists of a team of highly trained and experienced support workers who use counselling skills to provide you with emotional guidance and information.

You might choose to call us if:

  • You may be feeling low, anxious or stressed and feel talking to another person might help you cope
  • You may be in extreme emotional distress and feel that there is nowhere else to turn
  • You may be caring for another person and finding it difficult to cope.

Contacting the Helpline can give you a feeling of relief, wellbeing and peace of mind. You won’t be judged and our service is confidential unless we consider that there is a risk to yourself or others.

Areas covered by the Helpline:

Coventry & Warwickshire:
0800 616171

24/7

Gateshead:
0800 085 1718
5pm-9am 24 hours weekends& Bank Holidays

Kent & Medway:
0800 107 0160

24/7

MHM Tenants:
0800 085 1720

24/7

Middlesbrough:
0800 052 7350

6pm-6am 7 days a week

Plymouth:
0300 3230101

Out of hours MHM helpline for Plymouth Patients

This helpline is available if you currently receive support from the following teams –

Community Mental Health Teams including Complex Needs Team, Learning Disability Team, Assertive Outreach Team, Community Forensic Team, Older People’s Mental Health Teams, Asylum Seeker and Refugee Mental Health team and the Community Recovery Team.

If you are currently supported by the Home Treatment Team please call them for support.

If you do not currently have care from any of the above teams please call 111 for further advice or help.

Redcar & Cleveland:
0800 052 0658

6pm-6am 7 days a week

Sunderland:
0800 013 0626

5pm-9am 24 hours weekends & Bank Holidays

Web Chat Available 24/7 in:

  • Sunderland
  • Kent & Medway
  • Coventry & Warwickshire
  • Anglia Ruskin University
  • Plymouth
Click the following link for more information about our Web Chat service.

Please provide your feedback on the MHM Helpline Service

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