MHM are committed to ensuring that any personal data we receive or collect is:
- Used fairly and lawfully;
- Processed in accordance with applicable data protection law.
We recognise that under current data protection law individuals have certain rights with respect to their personal data and we are fully committed to ensuring these rights are upheld. In summary these rights include:
How do I make a request to access or correct my personal data?
- Talk to a member of staff;
- Telephone us on 0191 516 3500;
- Email us at email@example.com; or
- Write to the Data Protection Officer, Mental Health Matters, Avalon House, St Catherine’s Court, Sunderland SR5 3XJ.
What information does MHM need to process my request?
We aim to make it as easy as possible for you to access or correct your data. However, in order to ensure we do it properly and securely, there is some information we will need from you.
If you make the request over the phone or in writing, you will need to provide valid proof of your identity. This helps us to ensure you are who you say you are and we are releasing the data to the right person. You can do this by going along to the service you’re accessing or by sending us a copy of your ID (e.g. passport or driving license).
You will also need to ensure you provide us with a description of the data you would like to access/correct.
Who can make a request?
You can make the request yourself or someone can make the request on your behalf, as long as you give your permission for them to do so.
Do I have to pay a fee?
No, unless there are exceptional circumstances, your request will be processed for free.
How long will it take?
Once we have all the information we need we will process the request as quickly as possible. At a maximum this will be within one calendar month.
What if I want you to release my data to someone else?
That’s no problem, you just need to tell us who and provide us with their contact details.
If you have any questions about the way your personal data is being handled by us, please contact our Data Protection Officer at firstname.lastname@example.org or call us on 0191 516 3500.
If you would like to make a complaint about the way your personal data has been used by us, please click here.
Full copies of our Client Privacy Notices are available to download here:
MHM Services Privacy Notice for Clients
MHM Talking Matters Services Privacy Notice for Clients