What do you mean by the Service is Confidential?

We do not discuss calls made to us with any other agency. The only time we break this policy is if we considered that there is a risk to yourself or others.

Are the calls recorded?

Calls are recorded for training & monitoring purposes, however you have the option to opt out at the beginning of the call.

Am I speaking to a trained Professional?

The minimum qualification for all our staff is a Counselling Qualification. We also train our staff in Cognitive Behavioural Therapy techniques.