28 Aug 2009

Quality Counts for MHM

Mental Health Matters has further strengthened its Corporate Services management team with the creation of two new Quality Manager posts.

Steve Collinson joined us in February 2009 and will play a key role in further developing and enhancing MHM's existing quality systems.

As MHM grows and develops, the ability to demonstrate a consistent level of quality throughout all our services is becoming increasingly important. One key way in which this can be achieved is through the implementation of the ISO 9001 Quality Management Standard - a project which Steve is managing.

The globally recognised ISO 9001 will help MHM meet customer requirements, improve customer satisfaction and give us the framework we need to continually monitor and improve performance. Certification to the ISO standard is gradually becoming a pre-requisite as we compete for new business - particularly in the growing 'Improving Access to Psychological Therapies' (IAPT) sector.

Sonia Mcgough, Deputy Director, Corporate Services said: "We regularly recieve extremely positive feedback from those who use or work within our services but implementing ISO 9001 gives MHM a perfect opportunity for that level of quality and best practice to be formally recognised."