Annual Client Survey

As you know, MHM recognises the importance of seeking our clients’ views to not only ensure we are delivering the services we should be, but to also enable us to continually improve.   Therefore, every year we ask all of the clients in our services to complete an annual survey, and this year’s is now available here: https://www.surveymonkey.co.uk/r/H8YPL5D …

A day in the life of a Telephone Support Worker

One of our Telephone Support Workers tells us what a day (or night!) working on our emotional support helpline is like… Ready to start a shift as a Telephone Support Worker (TSW), I arrive at the office where I am greeted by the staff ready to go home. We discuss any concerns or points of interest in our verbal handover, this is in addition to …

MHM Supports End Hunger UK North East campaign

Last week, staff from our User Voice services in the North-East attended a briefing about the End Hunger UK North East campaign, hosted by Gateshead Council. The information provided at the event by local MP Emma Lewell Buck on the Bill she is attempting to get MPs to sign, and the general public’s role in this, was excellent and very relevant …

MHM is Re-Branding!

After lots of hard work, MHM are pleased and excited to announce that we are refreshing our branding, and our ‘new look’ will come into effect on the 1st of June 2018! You will notice some changes, but we hope that this rebrand will make clear the three key strands of the support we provide – services in the community, talking therapies …

Exciting Job Opportunity for Volunteer Co-ordinators in Northumberland

MHM are involved in an exciting new sports project in Northumberland, and are looking for two Volunteer Co-ordinators to help us run it! Being Active Matters is an innovative and inspiring three-year project being led by Mental Health Matters and Active Northumberland, and key to its success will be developing a volunteer workforce to link the healthcare …

TMN Achieves Bronze Better Health at Work Award

Last year, Talking Matters Northumberland signed up to take part in the Better Health at Work Awards and they’re delighted to say that they’ve just achieved the Bronze level award! The BHWA is a free scheme open to all employers in the North East and Cumbria, and recognises the efforts employers make in promoting health and wellbeing …

MHM Receives Fantastic ‘Investors In People’ Report

In October, we were assessed by Investors in People, and are thrilled to have achieved the “developed” level of the Investors in People standard following several days of thorough assessment. MHM were originally recognised as an Investor in People in 2000, and we have since used the feedback from these assessments to drive continuous improvement …

MHM Highly Commended at PPiMH Awards!

Last week, staff from MHM headed down to Blackpool to represent our services at the annual Positive Practice in Mental Health (PPiMH) Awards on the 12th of October. Excitement was in the air, as we were nominated in two award categories! PPiMH is a user-led multi agency collaborative of seventy-five organisations, including NHS Trusts, CCGs, charities …