Annual Client Survey

As you know, MHM recognises the importance of seeking our clients’ views to not only ensure we are delivering the services we should be, but to also enable us to continually improve. Therefore, every year we ask all of the clients in our services to complete an annual survey, and this year’s is now available here: https://www.surveymonkey.co.uk/r/H8YPL5D …

A day in the life of a Telephone Support Worker

One of our Telephone Support Workers tells us what a day (or night!) working on our emotional support helpline is like… Ready to start a shift as a Telephone Support Worker (TSW), I arrive at the office where I am greeted by the staff ready to go home. We discuss any concerns or points of interest in our verbal handover, this is in addition to …

MHM Supports End Hunger UK North East campaign

Last week, staff from our User Voice services in the North-East attended a briefing about the End Hunger UK North East campaign, hosted by Gateshead Council. The information provided at the event by local MP Emma Lewell Buck on the Bill she is attempting to get MPs to sign, and the general public’s role in this, was excellent and very relevant …

MHM is Re-Branding!

After lots of hard work, MHM are pleased and excited to announce that we are refreshing our branding, and our ‘new look’ will come into effect on the 1st of June 2018! You will notice some changes, but we hope that this rebrand will make clear the three key strands of the support we provide – services in the community, talking therapies …

Website redevelopment and introducing “Tell Helen”

Welcome and thank you for visiting our website today. It is really essential that the information that we provide on this website is important to you; that it is up to date; is written clearly without the use of jargon or buzz words and most important of all has some meaning to you, the reader, giving you the information you seek/ want/ need. That is …

CEO Blog – Lets “take 10 together” this WMHD

At some point in most of our lives we have reached out to (or been reached out by) someone who needed (or who recognised we needed) support in a time of crisis. It is an instinctive act; to care for, offer assistance to and support someone who is in need and we offer our support in many ways...