Mental Health Matters Helpline

Mental Health Matters Helpline is a confidential service staffed by highly trained and experienced Telephone Helpline Workers, offering emotional support to anyone calling. We provide information on local and national services specific to Mental Health.

You do not need a diagnosed illness to call, people contact us about many different issues's such as bereavement, relationship problems, loneliness/isolation and stress. Ongoing support is available, we are also here for carers in need of support.

Areas covered by the Helpline:

Coventry: 0800 616171 24hrs

Durham: 0800 085 7027 5pm-9am 24 weekends

Gateshead: 0800 085 1718 5pm-9am 24 weekends

Hartlepool: 0845 045 7110 5pm-9am 24 weekends

Kent & Medway: 0800 107 0160 5pm to 9am Monday - Friday & 24 hours Weekends & Bank Holidays

Newham: 0800 107 0161 5am to 12 Midnight Weekdays & 2pm to 12 Midnight Weekends & Bank Holidays

Middlesbrough: 0800 052 7350 6pm-6am

Newcastle: 0845 601 2457 6pm-6am

North Tyneside: 0845 601 2458 6pm - 6am

Redcar & Cleveland: 0800 052 0658 6pm-6am

Residents: 0800 085 1720

South Tyneside Advocacy, and Carers Counselling referrals: 0800 085 1719 9am - 5pm Monday to Friday

Stockton: 0800 052 7349 6pm-6am

Sunderland: 0800 013 0626 5pm-9am 24 weekends

Remploy Employment Services: 0800 107 0163 7am-9pm Mon to Fri

Minicom: 0191 549 8563

Time Online Available in:
South Tyneside, Kent & Medway and County Durham & Darlington

Available 24/7

Remploy: remploy@mentalhealthmatters.co.uk
Opening times are Mon to Fri 7am - 9pm