Annual Client Survey

As you know, MHM recognises the importance of seeking our clients’ views to not only ensure we are delivering the services we should be, but to also enable us to continually improve.   Therefore, every year we ask all of the clients in our services to complete an annual survey, and this year’s is now available here: https://www.surveymonkey.co.uk/r/H8YPL5D …

A day in the life of a Telephone Support Worker

One of our Telephone Support Workers tells us what a day (or night!) working on our emotional support helpline is like… Ready to start a shift as a Telephone Support Worker (TSW), I arrive at the office where I am greeted by the staff ready to go home. We discuss any concerns or points of interest in our verbal handover, this is in addition to …